Patient Portal Terms of Use and Consent

Purpose of the Portal

This patient portal has been established to facilitate communication between patients and healthcare professionals. Services may include the sharing of medical information, review of laboratory and imaging results, follow-up consultations, the provision of medical advice where appropriate, prescriptions where appropriate, and other healthcare-related services.

This portal is intended to complement, and not replace, conventional face-to-face medical care.

Important Limitations

You understand and agree that consultations conducted through the portal have inherent limitations.

Doctors may be unable to make an accurate diagnosis solely on the basis of information submitted electronically, including written descriptions of symptoms, photographs, videos, laboratory results, or other information provided through the portal.

Physical examination, blood tests, imaging studies, biopsies, and other investigations may be necessary to establish an accurate diagnosis and formulate an appropriate treatment plan.

In some situations, the information provided through the portal may be insufficient for a proper assessment. For more complex matters, a scheduled teleconsultation session may be required. Where appropriate, you will be advised to arrange either a formal teleconsultation session or an in-person consultation.

For the majority of new medical concerns, you may be advised to attend the clinic for an in-person consultation.

If your condition appears urgent or potentially life-threatening, you will be advised to seek immediate treatment at the nearest emergency department.

The availability of this portal does not create an obligation on the part of the doctor to provide immediate advice, diagnosis, treatment, or emergency care.

Messages submitted through the portal may not be reviewed immediately, and response times cannot be guaranteed.

Submission of a message through this portal does not establish that a consultation has taken place. A consultation is considered to have occurred only after the information has been reviewed and a response has been provided by a human healthcare professional.

Emergencies

This portal is not intended for emergency situations.

Please do not use this portal if you experience any of the following:

• Chest pain
• Difficulty breathing
• Severe bleeding
• Loss of consciousness
• Stroke symptoms
• Seizures
• Severe allergic reactions
• Major injuries
• Any other serious or rapidly worsening medical condition

If you believe that you are experiencing a medical emergency, you should immediately contact the relevant emergency services or proceed immediately to the nearest emergency department.

Communication Methods

The Malaysian Medical Council (MMC) does not permit formal medical consultations solely through ordinary telephone calls or social media applications such as WhatsApp, Telegram, Facebook Messenger, WeChat, or similar platforms.

These communication channels may be used only for administrative purposes, including appointment scheduling, billing matters, transmission of documents, and other non-clinical communications.

User Responsibilities

By using this portal, you agree that:

• All information provided by you is accurate, complete, and truthful.
• You will provide updated information whenever necessary.
• You will maintain the confidentiality of your username, password, one-time passwords, and all other login credentials.
• You will take reasonable steps to protect your devices, internet connection, and electronic communications.
• You are responsible for all activities performed using your account.
• You will notify us immediately if you become aware of any unauthorised access to your account.

Artificial Intelligence

Certain functions within this portal may utilise artificial intelligence tools to assist with administrative and clinical support functions, including message triage, summarisation, transcription, translation, document preparation, and the organisation of information.

These tools are intended solely to assist healthcare professionals and do not replace professional medical judgement.

All diagnoses, treatment recommendations, prescriptions, referrals, and clinical decisions remain the responsibility of the treating doctor or other authorised healthcare professional.

The use of this portal does not create a doctor-patient relationship until the information submitted has been reviewed and acted upon by a human healthcare professional.

Privacy and Data Security

Reasonable efforts will be made to protect the confidentiality and security of your information and medical records.

However, no internet-based service can guarantee complete privacy or security.

You acknowledge and accept that the clinic, its doctors, employees, contractors, and service providers shall not be liable for losses or damages arising from circumstances beyond their reasonable control, including:

• Hacking or unauthorised access
• Cybersecurity incidents
• Malware, ransomware, phishing attacks, and other malicious activities
• Data transmission failures
• Internet service interruptions
• Hardware failures
• Software failures
• Power outages
• Third-party service interruptions

System Availability

From time to time, the portal may become unavailable because of scheduled maintenance, software updates, hardware failures, internet disruptions, cybersecurity incidents, or other unforeseen circumstances.

We cannot guarantee uninterrupted, error-free, or continuous access to the portal.

Disclaimer

Medical advice provided through this portal is based solely upon the information available at the time of the consultation.

No guarantee is made regarding the completeness, accuracy, availability, or timeliness of information transmitted electronically.

This portal is intended solely for use by the individual to whom access has been granted.

Prescriptions, medical certificates, referrals, reports, and other documents are issued solely at the discretion of the treating doctor and are not automatically provided through the portal.

Consent

By checking the “I Agree” box and continuing to use this portal, you confirm that:

• You have read and understood these terms and conditions.
• You understand the limitations of consultations conducted through the portal.
• You understand that a face-to-face consultation, physical examination, laboratory investigations, imaging studies, or additional tests may still be necessary.
• You understand that a scheduled teleconsultation session may be required for more complex matters.
• You understand that this portal is not intended for emergency use.
• You consent to the collection, storage, transmission, and processing of information necessary for the provision of healthcare services.
• You voluntarily consent to communicate with the clinic through this portal.
• You accept responsibility for maintaining the confidentiality and security of your account credentials.

Last updated: August 2026