Teleconsultation and consent

Teleconsultation generally should not be performed via phone calls or text messaging unless we can be sure who is at the other end of the call or text message. For this and regulatory reasons doctors generally do not conduct consultations via phone calls or Social Medica applications such as WhatsApp or Facebook. Face to face consultation in the clinic is best but where physical examination is not crucial, Teleconsultation using a proper Telemedicine platform which allows Face to Face remote consultation, or proper prior registration, is an option when you cannot come to the clinic.

Please note Dr Alan Teh prefers to engage in Teleconsultation with existing (follow-up) patients as per MMC Telemedicine Guidelines, and all patients are required to read and agree with the following:

Telemedicine Consent

You hereby consent to engage in telemedicine with Dr. Alan Teh. You understand that “Telemedicine” includes the practice of health care delivery, diagnosis, consultation, treatment, transfer of medical data, and education using interactive audio, video, or data communications in accordance with the Telemedicine Laws of Malaysia.

You understand that You have the following rights with respect to telemedicine and the limitations of telemedicine as follows:

(1) You have the right to withhold or withdraw consent at any time without affecting your right to future care or treatment nor risking the loss or withdrawal of any program benefits to which you would otherwise be entitled.

(2) The laws that protect the confidentiality of your medical information also apply to telemedicine. You understand that there will be no recording of any of the online sessions by either party. All information disclosed within sessions and written records pertaining to those sessions are confidential and may not be disclosed to anyone without written authorization, except where the disclosure is permitted and/or required by law.

(3) You understand that there are risks and consequences from telemedicine, including, but not limited to, the possibility, despite reasonable efforts on the part of my doctor, that the transmission of your medical information could be disrupted or distorted by technical failures; the transmission of your medical information could be interrupted by unauthorized persons; and/or the electronic storage of your medical information could be accessed by unauthorized persons.

(4) You agree to transmission of your laboratory reports to your registered email address. You are responsible for maintaining the privacy of the reports sent to you.

(5) You understand that telemedicine based services and care may not be as complete as physical consultation. You also understand that if your doctor believes you would be better served a physical consultation, you would be advised as such.

(6) You understand that Teleconsultation is subject to the availability of the doctor .

(7) You understand that telemedicine is not appropriate for medical emergencies and that this is best sought by seeking care at an Emergency unit.

(7) The data submitted in the registration process is not shared with any third party.  Dr Alan Teh may use the contact information provided in the registration process to get in touch with you from time to time.  The communication may be in the form of email, including in a mailing list from which you may unsubscribe at anytime, or via text messaging.

(8) You have read and understood the information provided above.